Musk hits back at customer criticism of Tesla FSD beta – TechCrunch

Elon Musk has not been kind to recent criticisms of Tesla’s FSD beta software — the soon-to-be $15,000 upgraded version of its advanced driver assistance system that the CEO promises one day to offer full autonomous driving capabilities.

When a Tesla owner publicly criticized the latest update to the FSD beta software, Musk hit back via Twitter.

“Unfortunately I have to say that I still have to intervene to correct #FSDBeta 10.69 in my area,” James Locke, a Tesla owner, tweeted Tuesday. “Still a lot of work to go. I know this is probably not a popular opinion, but the focus on the ‘Chuck’ complex on the left is ahead of the needs of some more basic control issues.”

Locke also tweeted that FSD was still struggling with right turns and other basic tasks. Musk recently announced an increase in costs for the FSD software, from $12,000 to $15,000, effective September 5, an increase that Locke said “was a bit premature now given the ongoing problems in so many situations.” The customer wrote that he spent over $32,000 pay for the system multiple times.

“10.69 is in limited release for a reason,” Musk replied. “Please don’t ask to be included in early betas and then go complain.”

Tesla’s FSD, aside from apparently not being great in right turns, isn’t quite a fully self-driving system. It still requires drivers to remain alert and willing to take over the vehicle at any time. The California Department of Motor Vehicles has accused Tesla of falsely advertising its ADAS systems, and the National Highway Traffic Safety Administration is currently investigating several crashes, some of which were fatal, involving Tesla’s Autopilot system, a less sophisticated driver assistance system.

Much depends on the success of Tesla’s FSD system, which Musk has said will mean the difference between the company’s “worth a lot of money or actually worth zero.” Musk said last month that the service was “ridiculously cheap” given the good service it is, and that he expects to be “completely self-driving” by the end of this year.

Musk is an active presence and following on Twitter, with many loyal responders ready to woo anyone (including journalists) who dare to criticize him or Tesla. To avoid any backlash, Locke’s thread also included confidence that Tesla will solve these problems.

“I just know I’m getting some angry comments from my comments like this,” Locke tweeted. “Honored to be a beta tester for this amazing product.”

Locke did not respond to TechCrunch’s request for more information.

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